Terms of service
WEBSITE TERMS AND CONDITIONS
Last updated 25 September 2026
Welcome to the website of EMPRESS ATHLETICUS PTY LTD ACN 647 499 447 and its related bodies corporate trading as EMPRESS ATHLETICUS (“we”, “us” or “our”).
These terms and conditions apply to your use of this website and to any purchase you make through it. By using this website or placing an order, you agree to these terms.
1. Use of website
(a) We may update these terms from time to time. The updated terms will be posted on this page with a new date at the top. Changes will not affect orders you have already placed.
(b) You must not use this website in a way that is unlawful, harmful or that interferes with the website or other users, including by uploading viruses or malware, or by unauthorised copying of content.
(c) If you breach these terms, we may suspend or end your access to this website and seek any remedies available to us at law.
2. Our other policies
These terms must be read together with our other policies:
(a) our Privacy Policy and Credit Reporting Privacy Policy;
(b) our Shipping Policy;
(c) our Refunds and Returns Policy;
(d) our Gift Card and Store Credit Policy; and
(e) our Complaints Handling Policy.
Giveaways and competitions have their own terms, which are published with each giveaway.
3. Orders and pricing
(a) All prices are in Australian dollars (AUD) unless another currency is shown, including where you select a different currency.
(b) All prices include GST (Australian Goods and Services Tax) where it applies. Shipping costs are shown before you pay.
(c) We may change our prices at any time. A price change will not affect an order you have already placed.
(d) If a product is listed at an obviously incorrect price because of an error, we may cancel the order and give you a full refund.
(e) Stock is not guaranteed until your order is confirmed and shipped. If we cannot supply an item you have paid for, we will tell you and refund you in full for that item.
(f) We may cancel an order if we reasonably suspect fraud, or if it breaches these terms or our promotion rules. If we cancel, we will refund any amount you paid for the cancelled items.
(g) We try to show product colours as accurately as possible, but colours can look different on different screens.
(h) Dispatch and delivery times are set out in our Shipping Policy. Delivery times are estimates, and delays can happen during sale periods or for reasons outside our control.
(i) Please check your order when it arrives and let us know as soon as possible if anything is wrong.
(j) International customers are responsible for any import duties and taxes charged in their country, unless we state otherwise at checkout.
4. Pre-sales and pre-orders
(a) Some products are sold as pre-sales or pre-orders. You pay when you order, and the estimated dispatch date is shown on the product page.
(b) Dispatch dates are estimates. If a date changes, we will let you know. If the delay is significant, you may cancel the pre-sale item for a full refund.
(c) Pre-sale items are subject to our Refunds and Returns Policy once they arrive.
5. Discount codes, promotions and gifts
(a) Discount codes and promotions have the conditions shown with them. Unless stated otherwise, they cannot be combined, exchanged for cash or applied to past orders.
(b) Free gifts with purchase are only available while stocks last and only when the order meets the conditions of the offer, after any discounts are applied.
(c) If you return items and your order no longer meets the conditions of an offer, you may need to send the free item back or have its value deducted from your refund, as set out in our Refunds and Returns Policy.
6. Rewards program
Rewards points have no cash value and cannot be transferred. We may change or end the rewards program. If a change reduces the value of points you have already earned, we will email members at least 30 days before it starts, so you have time to use your points first.
7. Sizing and our fit tool
Our sizing chart and Find My Perfect Fit tool are there to help you choose a size. Their results are a guide only. If something does not fit, our Refunds and Returns Policy applies. Nothing in this clause limits your rights under the Australian Consumer Law.
8. Your account
You are responsible for keeping your account login details private and for activity on your account. Please tell us straight away if you think someone else has used your account.
9. Reviews and content you share
(a) When you post a review, photo or video on our website, you give us permission to show and share it on our website, social media, emails and advertising, with credit to you where practical.
(b) If you tag us or use our hashtags on social media, we will ask your permission before we reshare your content or use it in our marketing.
(c) You must only share content that you own or have permission to share, and that is not unlawful, abusive, misleading or harmful.
(d) We publish genuine reviews, both positive and negative. We may remove content that breaches these terms, but we will not remove a review just because it is negative.
10. Third party content and links
(a) This website may include third party content, including advertising and links to third party websites, products and services, which are subject to that third party’s own terms.
(b) Nothing on this website grants you any licence to use third party content.
(c) We do not endorse or guarantee the accuracy of other people’s advertisements or websites, and they may not follow the same privacy practices as us.
11. Intellectual property
(a) Copyright in this website (including all text, prints, designs, photos, graphics, logos, icons, videos and software) is owned or licensed by us.
(b) Unless allowed by these terms, by law or by us in writing, you must not:
(i) copy, adapt, reproduce, distribute, publish or create new works from any part of this website, including our prints and designs; or
(ii) use any content or information from this website for commercial purposes.
(c) Our trade marks include our name and logos. You must not use them:
(i) in or as part of your own trade marks, business names or social media accounts;
(ii) in connection with products or services that are not ours; or
(iii) in a way that is or may be confusing, misleading or deceptive.
12. Privacy and security
(a) We collect, use, store and share your information in line with our Privacy Policy, including how we use cookies, tracking tools and AI tools.
(b) No data transmission over the internet can be guaranteed to be completely secure. We take reasonable steps to protect your information, but we cannot guarantee the security of information sent to us online.
(c) If you receive a message asking you to make a payment to us that you did not expect, please check it is genuine by calling us on the phone number shown on this website.
13. Your consumer rights
(a) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
(b) Customers in New Zealand also have rights under the Consumer Guarantees Act 1993 (NZ).
(c) Customers in the European Union and United Kingdom may have a right to withdraw from a purchase. You can make a withdrawal request through our EU Withdrawal form.
(d) Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
14. Limitation of liability
(a) Subject to clause 13, and to the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of this website or any linked website, or from any interruption, error or virus affecting this website.
(b) Where the law allows us to limit our liability for a failure to comply with a consumer guarantee for goods that are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited to replacing the goods, supplying equivalent goods, or paying the cost of doing so.
(c) If any part of these terms is found to be invalid or unenforceable, it will be removed and the rest of these terms will continue to apply.
(d) The United Nations Convention on Contracts for the International Sale of Goods (the Vienna Convention) does not apply to these terms or to any sale made through this website.
15. Complaints
If you are unhappy with your experience on this website or with a purchase, please contact us and we will do our best to fix it. Our Complaints Handling Policy explains how we manage complaints.
16. Governing law
These terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland.
17. Contact us
Email: hello@empressathleticus.com.au