✦ Empress Athleticus ✦
Get in Touch

We're here. Actually here.

Real people, real replies. No bots, no ticket systems, no being left on read. Whatever's going on — we want to help.

📩 hello@empressathleticus.com.au 📞 07 5446 1846

Reply within 1–2 business days

Mon–Fri, Sunshine Coast QLD

Real humans only

Jade and the team personally read every message

Safe space

No judgement. No silly questions. We've got you.

What can we help with?

Pick a topic and we'll point you in the right direction.

Send us a message

Tell us what's going on.

We'll get back to you personally — usually within 1–2 business days. Include as much detail as you like, it only helps us help you faster.

Your name

Email address

What's this about?

Order number

💡 Your order number is a 5-digit code — find it in your confirmation email or on your packing slip.

Your message

By sending a message you agree that we may use your details to respond to your enquiry. We will never share your information with third parties.

A little about how we work

This is a safe space. We mean that.

No silly questions

Whether it's sizing, a return, an order issue or just something you're not sure about — there is no question too small. We've heard it all and we're happy to help every single time.

Jade reads every message

Our Customer Service team — led by Jade, founding member and one of the kindest humans we know — personally reads and replies to every single message. Not a bot. Not a template.

Not happy? We'll fix it.

If something isn't right — the fit, the item, the delivery — just tell us. We want you to love your Empress pieces and we'll always do our best to make it right. Head to our Returns Portal to get started.

Before you message

You might find your answer right here.

We've put together detailed guides for the most common questions — they might save you the wait.

Browse the FAQ Sizing guide Start a return Pre-sales explained