You can earn points in a few different ways! For every $1 spent with Empress, you'll earn 1 point. You can also check out our Empress Rewards Program for other ways to earn points. Make sure you're logged into your Empress Rewards account to start earning on your purchases.

The Empress Rewards program has four levels that offer increasing rewards and perks. Your level is determined by the points you earn within a 12-month calendar year (January 1 - December 31). To move up to a higher level, you must earn the required points within this period.

• Level 1: 0-874 points
• Level 2: 875-1999 points
• Level 3: 2000-4999 points
• Level 4: 5000+ points

Once you reach a level, you'll keep that status for the rest of the calendar year and all of the following year. However, to maintain your level or move up, you'll need to earn the minimum number of points for that level each calendar year. If you don’t earn enough points within a 12-month period, you will move down one level.

For example, if you reach Level 3 by earning 2000 points this year, you’ll stay at that level for the rest of the year and all of next year. But if you don’t earn 2000 points again by the end of next year, you’ll be downgraded to Level 2.

EMPRESS DOLLARS are exclusive discount codes earned as part of the Empress Rewards program when you level up to a new tier. These rewards give you a discount on your next purchase and increase in value as you move up the levels:

• Level 2: $50 EMPRESS DOLLARS
• Level 3: $75 EMPRESS DOLLARS
• Empress VIP: $100 EMPRESS DOLLARS

EMPRESS DOLLARS are our way of saying thank you for your loyalty and for reaching new milestones in the program. 💖

You’ll receive EMPRESS DOLLARS each time you level up to a new tier after the launch of the VIP program on September 27, 2024. Here’s how it works:

1. Once you’ve earned enough points to move up a level, you’ll receive an email confirming your new status.
2. Shortly after, you’ll get a second email with your EMPRESS DOLLARS code.

For Empress VIP members (Level 4) who cannot level up further, we’ve already manually issued your $100 EMPRESS DOLLARS to recognize your loyalty. Check your email if you haven’t seen it yet!

EMPRESS DOLLARS come with a few important details:

• Validity: EMPRESS DOLLARS are valid for 6 months from the date they’re issued.
• Restrictions: They cannot be stacked with other promotions, discounts, or offers.
• Sharing: EMPRESS DOLLARS can be gifted—simply share the code from your email!

They’re easy to use and the perfect way to treat yourself (or someone else!) on your next purchase. 🎉

As part of the Empress Rewards program, you’ll receive 300 points as a birthday gift! These points will be automatically added to your account on your birthday, so there’s no need to do anything – just enjoy your reward!

The Empress Rewards VIP program was launched on September 27, 2024, but points have been retroactively calculated from January 1, 2024. Only purchases made after this date will count toward earning Empress Rewards points.

Redeeming your Empress Rewards points is easy! Just make sure you’re logged into your account. At checkout, you’ll see an option to apply your points toward your purchase. Please note that points cannot be combined with other discounts or promotions. However, free shipping coupons and gift cards can be used alongside other offers.

No, points are not combinable with other promotions or discounts. Some sales or offers may also limit the use of points, which will be outlined at the time of the promotion.

If you qualify for Level 3 or higher, you'll enjoy these exclusive benefits:

• Early Sale Access: Get 15-minute early access to select sales via a unique URL or passcode sent to your email.
• Free Shipping Coupon: Receive a one-time-use free express shipping coupon.

VIP Level Perks (Level 4):

• VIP Event Invitations: Enjoy invitations to exclusive VIP events, sent via email.
• Free Customisations: Get one free customisation per month (up to $29.99), subject to fabric availability and approval by our customer service team.
• Virtual Styling Consult with Brittany: Receive one styling consultation with Brittany, available by appointment Monday to Friday.

No, points cannot be redeemed for cash. However, they can be redeemed for discounts on your purchases at checkout.

Gift cards are added to your account and can be redeemed during checkout using the code provided.