Shipping policy
At a Glance to Keep It Simple
At Empress All Our Parcels Are Sent via Aus Post Express
Free Express Shipping for All AUS/NZ Orders Over $150 AUD
Express Shipping Under $150 AUS/NZ - $8.95 AUD
Free International Express Shipping for All Orders Over $150 AUD For All Countries Excluding USA, USA $150 USD Threshold.
International Express Shipping Under $150 - $8.95 AUD For All Countries Excluding USA, USA $15 USD Shipping Fee
The Longer Version
Does Empress Have Free Shipping
At Empress Athleticus, we value our customers and your satisfaction is our top priority. For this reason, we are thrilled to offer free shipping on all orders over certain cart amounts. For our customers within Australia & New Zealand, we provide free shipping for orders exceeding $150 AUD (must be over $150 post discount value). For all our other international customers, we extend this offer of free shipping for orders over $150 AUD. Orders not meeting these amounts will be subject to standard shipping rates, which will be calculated and clearly shown at checkout. Please be advised that any additional taxes, customs, and import duties are not included in our shipping costs and will be the responsibility of the recipient.
How can I check my order and delivery status?
Once you have placed your order online, we typically dispatch orders within 1-3 business days from our warehouse, but during a sale period please allow 5-7 business days for us to process your order and send it from our distribution centre before you can begin to track your order. You will then receive an order confirmation email, with a link to track your order.
How Long Does Delivery Take?
In most areas, shipping will take 1-4 business days in Australia via Auspost Express once your order is processed time at our warehouse on the Sunshine Coast. In some remote areas, delivery can take up to 10 business days. We want to make sure your order gets to you safe and sound, so we require a signature on all of our deliveries. If you are not home to receive your package, the courier will leave a card and take it to your local post office, where it can be collected at your earliest convenience.
Do you deliver to PO Boxes?
We can deliver to all PO Boxes (Except for big items! They're too big for our friends at Australia Post).
Can I order online and pick up my order from Empress Athleticus Directly?
Not at the moment, but we’re working on it! Stay tuned.
Do Empress Athleticus Deliver Overseas?
Most definitely. Delivery will take a little longer than our Australian estimated delivery times, but it will still be well worth the wait.
Ensure A Safe Delivery
Please do include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel can not be intercepted. If a parcel has been signed and accepted on delivery, Empress Athleticus will not take responsibility if the signee is fraudulent. If you contact Australia Post and request "Safedrop", Empress Athleticus will not be held liable for missing parcels.
Order Confirmation
All Empress Athleticus orders will receive an email confirmation. You will receive a 2nd notification email with tracking details on dispatch. We cannot amend orders once the confirmation has been sent.
Australia & New Zealand
Orders with an Australian or New Zealand delivery address are sent via an Express Priority Post service with Australia Post for a charge of $8.95 per parcel. All orders over $150 with a delivery location within Australia or New Zealand will receive complimentary shipping. This will automatically apply at cart during the checkout process. You can expect to receive your parcel within 1 to 5 business days from dispatch. It is our priority to deliver your order as quickly as possible.
International Delivery
We use Australia Post couriers for our international shipping. All orders with a delivery address in New Zealand will receive a charge of $8.95 shipping. All orders excluding the USA with a delivery location outside of New Zealand and Australia will receive a charge of $8.95 shipping. All orders over $150 with a delivery location outside Australia will receive complimentary express shipping. USA Orders will receive a shipping charge of $15 USD. Please note, this charge is for transport costs only and does not cover import liabilities that may be applied by the government of your destination country. Empress Athleticus does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
Please contact our Customer Care team if you have any questions prior to ordering.
Please note that, as they are sent via email, gift cards do not qualify toward the free shipping threshold.
In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.